Privacy Policy

This privacy policy tells you how we collect and use information collected by Espresso Company Australia from our
website address is

ECA has adopted the Australian Privacy Principles (APP’s) contained in the Privacy Act 1988.

If you have any inquiries, please feel free to contact us at:
Espresso Company Australia
Address: PO Box 170, Terrey Hills, NSW 2084
Phone: 1300 326 326 / +61 2 9479 7100

The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you simply visit our website.

What is the “Personal information” we collect and why we collect it
If you use a form on our website, register, comment or contact us through the website we will collect the email address you nominate and any other identifying information you provide. This may include personal data, such as name and
email address, also technical data, such as information about cookies.
This information is used to contact you, to determine efficiencies of our on-page information, to enhance our on-page strategies and to process requests. This information will never be on-sold or provided to anyone who is not directly
working for Espresso Company Australia.
When visitors leave comments on the site or complete one of our online forms, we collect the data and also the visitor’s IP address and browser user agent string to help spam detection and to be able to effectively communicate to
the visitors who provide contact information to us.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with anyone. You may opt out of further contact from us at any time.

Embedded Content
Articles on this site may include embedded content (videos, images, articles, Facebook posts, Instagram posts etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an
account and are logged in to that website.

How we deal with complaints and requests
You may request access to Personal Information about you that we hold, and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date, or complete. You may also make a complaint about our handling of your Personal Information.

You can contact us by email or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we
expect to respond.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data
Visitor comments may be checked through an automated spam detection service. All other information you enter our website is emailed to our staff to handle as appropriate.

How we protect your “Personal Information”
Our website is hosted in a secure environment protected by encryption and maintained daily for security. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical, and
administrative safeguards. We update and test our security technology on an ongoing basis. We train our employees about the importance of confidentiality and maintaining the privacy and security of your

What third parties we receive data from
We receive data from Google Analytics, Google Ads, and Google Tag Manager regarding the behaviour of visitors to our website. This information is an interpretation of the behaviour on our website. We receive no other data from other third parties.

Website analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy
of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

If you request further information, please contact us on the email provided.

UPDATED - 19/09/22